退款说明

1. 适用范围

TransBox 永久授权为一次买断：一次付费、永久使用，每个账号最多可在 3 台设备上使用，购买时需要登录并绑定到你的账号。本页说明这笔订单的退款方式。

2. 退款条件

• 付款后 7 天内，永久会员订单可以在订单详情自助原路退款（下载或激活过软件也可以退）。这是唯一的常规退款途径。
• 超过 7 天后，自助退款关闭，也不可再提交退款工单 / 退款申请（含反馈页的「退款」类型）。因延迟体验、已经使用、事后反悔等不在退款范围。
• 退款成功后，本账号不再享受首发价；若再购买永久会员，按原价结算。
• 赠送码订单：仅未兑换时可退；已被兑换的不可退。
• 积分订单（含测试积分）不支持自助退款。

3. 退款流程

1. 登录账号，打开个人中心 → 订单记录 → 订单详情。
2. 在符合条件的订单上点击「申请退款」，确认后系统向支付渠道发起原路退回（微信或支付宝）。
3. 退款成功后：授权立即失效，创始编号作废，本账号不再享受首发价。

超过 7 天退款期后，仅下列特殊情况可通过「反馈」以Bug / 建议（不是退款工单）联系我们，并附订单号：重复扣款、误付，或软件存在严重缺陷导致无法正常使用且我们在合理期限内无法修复。其他原因（含买家反悔）不予退款。

4. 到账时间

退款到账时间以支付渠道到账为准，一般 1~7 个工作日。

5. 积分订单

积分订单不支持退款。购买前请确认；购买的测试积分目前暂无消费途径。

邀请好友获得的推广积分可在「推广大使中心」查看并申请提现（1 积分 = 0.01 元，首次 20 元、之后 50 元起，人工批量结算）。若被邀请人在奖励发放后发生退款，对应推广积分会被回收；已提现的部分从后续奖励中抵扣。

6. 联系我们

对7 天内自助退款的操作疑问，可查阅本页或通过「反馈」页询问（勿提交退款工单复述买家反悔）。超过退款期的特殊情况（重复扣款 / 误付 / 严重缺陷无法修复）请用 Bug / 建议反馈并附订单号。隐私相关说明见隐私政策。

Refund Policy

1. What this covers

The TransBox lifetime license is a one-time purchase: pay once, use forever, on up to 3 devices per account. You sign in when you buy, and the license is bound to your account. This page explains how refunds for that order work.

2. Conditions

• Lifetime license orders can self-serve an original-path refund within 7 days of payment from order details (even if you already downloaded or activated the app). That is the only ordinary refund path.
• After 7 days, self-serve refunds close and you cannot open a refund ticket / refund request (including the “Refund” type on Feedback). Latency, having already used the product, or deciding later are not grounds for a refund.
• After a successful refund, this account loses launch pricing; a later repurchase is at the full list price.
• Gift-code orders: refundable only while unredeemed; redeemed codes cannot be refunded.
• Points / credits orders (including test points) are not eligible for self-serve refunds.

3. How to refund

1. Sign in, open Account → Orders → order details.
2. On an eligible order, click “Request refund”. After you confirm, we send an original-path refund to WeChat Pay or Alipay.
3. When the refund succeeds: the license is revoked immediately, any founder number is voided, and this account loses launch pricing.

After the 7-day window, only these exceptions may be raised via Feedback as a Bug / Suggestion (not a refund ticket), with your order ID: duplicate charge, mispayment, or a severe software defect that prevents normal use and that we cannot fix within a reasonable time. Other reasons (including buyer’s remorse) are not eligible for a refund.

4. When the money arrives

The arrival time depends on the payment channel, usually 1–7 business days.

5. Orders with points

Points orders are not refundable. Please confirm before purchase. Purchased test points have no spending path yet.

Promotion points earned from invites can be viewed and withdrawn in the Ambassador Center (1 point = ¥0.01; first payout from ¥20, then ¥50; paid manually in batches). If the invited order is refunded after the reward is granted, the points are clawed back; amounts already paid out are offset against future rewards.

6. Contact

For questions about self-serve refunds within 7 days, read this page or ask via Feedback (do not file a refund ticket for buyer’s remorse). For post-window exceptions (duplicate charge / mispayment / severe unfixable defect), submit a Bug / Suggestion with your order ID. See the Privacy Policy for privacy information.